Effective Date: 01-07-2025
Company Name: Shreeji Apparels
Location: 705, Vrundavan Shopping centre, Opp P M Shah Dargah, Patwasheri, Ahmedabad, Gujarat – 380001
Contact: Chillaxshirts79@gmail.com
Website:- Chillaxfashion.com
1.Order Cancellation
- Customers may cancel their order within 24 hours of placing it, provided the order has not yet entered production or been shipped.
- To cancel, please contact us immediately at Chillaxshirts79@gmail.com with your order number.
- Once production begins or the order is dispatched, cancellation is no longer possible.
2.Custom and Bulk Orders
- Orders involving custom designs, embroidery, or bulk quantities are non-cancellable once confirmed and payment is received.
- We recommend reviewing all specifications carefully before placing such orders.
3.Refund Eligibility
Refunds are issued under the following conditions:
- Manufacturing Defect: If the product has a stitching flaw, incorrect sizing, or damage.
- Wrong Item Delivered: If you receive a product different from what was ordered.
- Order Cancelled Within Allowed Time: If cancellation is approved before production/shipping.
4.Refund Process
- To request a refund, email us at [Chillaxshirts79@gmail.com] within 7 days of receiving the product, along with photos and a brief explanation.
- Once approved, refunds will be processed within 7–10 business days via the original payment method.
- Shipping charges are non-refundable, unless the error was on our part.
5.Non-Refundable Items
- Products that have been used, washed, or altered
- Items purchased during clearance sales or promotional offers
- Custom-made shirts unless defective
6.Exchange Option
- In eligible cases, customers may choose to exchange the product instead of a refund.
- Exchanges are subject to stock availability and must be requested within the same 7-day window.